Free Consumer Action Handbook (ALL)

Great 162 page information handbook on buying a car or home, preventing identity theft, understanding credit, and filing a complaint, and a template for a sample Complaint letter.

To order the Spanish-language version “Guia del Consumidor”, click here.

Click to order Handbook
(US only)

Sorry - the hard copy is only available to US addresses, but for everyone else, you can read online or download and print:

2011 Handbook: This is a .pdf of the entire 162 page Consumer Action Handbook, including the consumer topics, the directory listings, the sample complaint letter, and the index. For your convenience we have also created sectional .pdfs below, which you can use to reduce download time.

Consumer Topics: This .pdf includes all of the Consumer Topics discussed in the Handbook, including buying a car or home, preventing identity theft, understanding credit, and filing a complaint. (62 pages)

Sample Complaint Letter: Use this quick 1-page download as a template to write a complaint letter.

Consumer Assistance Directory: Below are the sections of the 2010 Consumer Assistance Directory. The Directory includes corporate consumer affairs offices, car manufacturers, state government offices, federal agencies, Better Business Bureaus, national consumer organizations, and trade associations.

Corporate Consumer Offices: This .pdf includes contact information for all of the corporations listed in the Handbook. (27 pages)

Car Manufacturers and Resolution Programs: This .pdf includes contact information for all of the automobile manufacturers listed in the Handbook. (3 pages)

State Offices: This .pdf includes contact information for all of the state and local government offices listed in the Handbook. (14 pages)

Banking: This .pdf includes contact information for all of the State Banking Authorities listed in the Handbook. (4 pages)

Insurance: This .pdf includes contact information for all of the State Insurance Regulators listed in the Handbook. (5 pages)

Securities: This .pdf includes contact information for all of the State Securities Administrators listed in the Handbook. (4 pages)

Utilities: This .pdf includes contact information for all of the State Utilities Commissions listed in the Handbook. (4 pages)

Federal Agencies: This .pdf includes contact information for all of the Federal agencies listed in the Handbook. (13 pages)

BBBs: This .pdf includes contact information for all of the Better Business Bureaus listed in the Handbook. (6 pages)

Consumer Organizations: This .pdf includes contact information for all of the National Consumer Organizations listed in the Handbook. (3 pages)

Trade Associations: This .pdf includes contact information for all of the Trade and Professional Associations listed in the Handbook. (5 pages)

Category: book, CDN, US, worldwide